Lesara

Returns & Return Policy

The Affordable Online Shop

We at Lesara offer our customers a wide range of great products as well as first class service. This includes a fast and simple returns policy. If you are not satisfied with the items you have received, you can always return them to us within 30 days of receipt.

How does the Lesara returns policy work?

The Lesara returns policy is simple. If you would like to send any goods back that you have received from us, then please use the Lesara returns form and label enclosed in your delivery. Clearly fill out the returns form noting the value of your returned item(s) as well as the reason for the return. You can refer to the Lesara reason for returns chart with the corresponding code enclosed with your returns form.

United Kingdom note:

special conditions of our return policy can be found here

After you have filled out the returns form, you then need to pack the corresponding item(s) into the original packaging carton they were delivered to you in. Do not forget to include the Lesara returns form with the item(s) you want to return. Finally, seal the package securely, remove the original label completely and stick the new returns label onto it. Please make sure that the label is clear and legible.

If you are missing the returns form or you cannot find it, this shouldn't be a problem.You can request a new returns form online via your customer account at any time. You can find and request a new form by clicking on the menu option „My orders“ then select „Order details“ followed by „Returns form“. After you have printed the returns form out, your returns request can be processed.

Please note:

Wait until all the items you have ordered have arrived; as only from this point on will your revocation period officially begin.

When do my revocation rights begin?

The period of revocation/cancellation begins following the receipt of the last item of your order and lasts for a period of 30 days. Details pertaining to your right of revocation are included in your order confirmation. For full details on Lesara's revocation and returns policies, please refer to the Cancellation Rights

How much are the return costs?

We take over the return costs for most countries. Free returns are not applicable in all countries we deliver to, so please refer to the table below and note the return costs that may apply to your respective country:

Country Postage Carrier Postage Costs Free Returns
Bulgaria Bulgaria Post 6.99€ No free returns
Czech Republic DHL 4.99€ Free returns
Denmark Post Danmark 40 DKK Free returns
Estonia Eesti Post 6.99€ No free returns
Finland Posti Ltd. 4.99€ Free returns
Greece Elty/DHL Express 6.99€ No free returns
Hungary Magyar Posta 6.99€ No free returns
Ireland An Post 4.99€ Free returns
Latvia Latvijas Paštas 6.99€ No free returns
Poland DHL 4.99€ Free returns
Portugal Correois PT/CTT Expresso 6.99€ No free returns
Romania Posta Romana/Cargus 6.99€ No free returns
Slovakia DHL 4.99€ Free returns
Spain Correos 4.99€ Free returns
Sweden Post Nord 50 SEK Free returns

Please note:

In your own interests, please refrain from partial returns, as you will end up bearing the the resulting return costs.

How do I get my money back?

Once we have received and checked your return, you will receive a refund. This usually takes up to 7 business days to complete. In the case of a refund to a credit card, the refund may take up to 30 days to complete. Lesara offers the following refund options:

  • In the case of credit card payments, your credit card account will be credited.

  • In the case of payments via PayPal, your PayPal account will be credited.

A refund through other means of payment is not possible, unless your credit card has expired. In this case, we need your bank details (IBAN and BIC/SWIFT) to refund the amount into your bank account. Should you have any questions about the Lesara returns policy, you can contact our customer service agents at any time or you can fill out this Contact Form.

You can reach us from Monday to Friday 9:00 - 18:00 o'clock CET via telephone. We are also available around-the-clock via email:

Lesara Customer Service
Service Hotline: 0049-3092035225
E-mail: service@lesara.com
Website: www.lesara.com

* The crossed-out prices are recommended retail prices (RRP).
1 Retail price of style-discount.com/de.