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Order on Lesara

How do I place an order?

Lesara‘s diverse & exclusive range of products can be found easily on our website. Your favourite articles can be yours in just a few steps:

  1. As soon as you have decided on an article, select the relevant size, colour/type, number etc. Then click on “Add to cart” to continue.

  2. When you click on „Add to cart“, a new window opens. You now have the choice to either complete your order or continue shopping.

    If you want to continue, the products added to the cart will be saved for later. To complete your order, click on „To the checkout“.

  3. If you are a new customer, please register using the form shown below, where you enter your contact details and set a password. You can also register using your Facebook account, if you have one.

  4. Almost done! Now you must to select your preferred delivery address & payment method.

    Before you proceed, review your order once again: Check if the size, colour, number etc. are correct. Then click on „Buy now“ and look forward to your parcel!

The delivery of your parcel will depend on the product with the longest delivery time. You can find out when the product reaches you, from both the product details page and the order overview in your customer account.

How can I cancel an order?

Can I cancel an order that has already been placed? Cancellations are possible within a limited period of time directly after your order has been placed. Please contact us immediately using our Contact Form or call us. We'll be happy to help!

Has your order already been processed? Can you now only return it once it's there? Find all relevant information here.

Note: Please note that cancellations cannot be reverted. If you should change your mind after the cancellation and decide to get the product, please order it once again on our website.

Tip: To avoid mistakes, please take the time to review your order carefully. Are the colour, size and number correct? Are there mistakes in the billing, delivery or payment information?

What happens after I have placed an order?

Once you have placed the order, the article is reserved for you. You will then receive an email confirmation with your order number. You can view and track the status of your order at all times under „My Orders“ in your customer account.

When you are tracking the status of your order, you will see that we are either ‘processing’ your order or it is marked ‘complete’. ‘Complete’ indicates that your order has been shipped, but you may not have received it yet. That may require some more time.

Note: It may take up to 24 hours for tracking to be activated. Please contact your local courier service in regards to the status of your order or feel free to call our helpful customer service team for further assistance.

I have entered a wrong address, what do I do?

A change in the delivery address is possible within a limited period of time directly after the order has been placed. Please contact us immediately using our Contact Form or call us.

We'll be happy to help. If it is no longer possible to change the delivery address, we‘ll find a solution together.

I got an error message, what do I do?

If there is an error message displayed on the website, please contact us using the Contact Form. Select 'Error Message' from the 'Concerns/Reasons' dropdown and in the 'Comment' section, paste the exact wording of the error message along with a screenshot if necessary. We'll get back to you with a solution as soon as possible.

Can I place an order as a guest?

You cannot place an order as a guest on Lesara. To enjoy shopping on our online shop, you have to register as a customer. It's super-fast, convenient and absolutely free of charge. Register here and enjoy the amazing benefits of being a Lesara customer! To track the whereabouts of your order, please refer to the website of your respective country's postal carrier. Make sure you have your shipping confirmation number, which will automatically be sent you in your Lesara confirmation email when you have completed your order.

Lesara Customer Service

The following countries should contact our customer service team on the hotlines:

Ireland: +44 (0) 2033183133
Poland: +48 (0) 221168030
Finland: +35 (0) 8942704109
Spain: +34 (0) 911309384

For the remaining countries, and those who require further information about their order, should contact us at the usual:

Service Hotline:
Email: [email protected]
Website: www.lesara.com

* The crossed-out prices are recommended retail prices (RRP).
1 Retail price of style-discount.com/de.