Help topics - answers to your questions

Unfortunately it is not possible for your delivery to be shipped to a service point.

You will receive your voucher once the order of your invited friend has been successfully sent and delivered. This usually takes between one to three days.
If you should have any further questions, our Lesara customer service team is happy to help you via email, service chat or phone.

Telephone
Personal contact is important to us, as such we are happy and available to assist you on the following number 0049-3092035225. You will be charged for this service based on local landline rates.

Email
Should you have any questions or queries, please feel free to send an email to: [email protected].

Service is extremely important to us, as such we are available to you via telephone at the following times: Monday to Friday 9:00 - 18:00 o'clock CET

Keep up to date with the current status of your order by logging into your Lesara customer account and clicking onto 'My Orders'. Here you can track the status and the expected delivery time of your order. If you should have any further questions or queries, do not hesitate to contact our customer service team who will be more than happy to assist you. The Lesara customer service team is available via email, service chat or phone.

Please contact our customer service team directly or fill out the following contact form:
If you should have any further questions or queries, do not hesitate to contact our customer service team who will be more than happy to assist you. The Lesara customer service team is available via email or phone: 0049-3092035225.

If you have forgotten your login details, you can try using your personal email address as well as password, which tends to work. Alternatively you can also request new login details with the aid of your email address. Just follow the link: Forgot your password?. If you should have any further questions or queries, do not hesitate to contact our customer service team who will be more than happy to assist you. The Lesara customer service team is available via email, service chat or phone.

Our data is safe and secure at Lesara. All personal information is secured with the latest technology and only used for internal purposes. This means your personal data will not be passed on to a third party. The only time your details will be securely transferred would be in the case of payment processing through payment providers such as Payone or Klarna as well as credit check systems (Schufa/Infoscore). You can be assured that transmission of your information such as your address, name or bank details is always encrypted. You can rest assured that in case no way information is stored.

Our merchandisers work directly with manufacturers so that we can offer you attractive products with our best price guarantee. These discounts are made transparent to you the customer with the recommended retail price (RRP) suggested by the manufacturer, which is placed next to Lesara's price.