Help topics - answers to your questions

What Lesara customers have to say about their shopping experience?
Shipping
Who are Lesara's shipping carriers and partners?

Can I have my delivery shipped top a service point?

Unfortunately it is not possible for your delivery to be shipped to a service point.
Where is my package? How much are the shipping costs? Where does Lesara ship to? How long does a delivery take?
Returns and Refunds
What are the return costs? When does my returns policy begin? How do I send a product back? How long does a refund take? Is a refund to another payment method possible?
Payment methods
Overview of payment methods available to you at Lesara?
Lesara Gift Voucher
What types of Lesara Vouchers are there? Where do I find the Lesara gift voucher codes?

When will I receive my gift voucher?

You will receive your voucher once the order of your invited friend has been successfully sent and delivered. This usually takes between one to three days.
If you should have any further questions, our Lesara customer service team is happy to help you via email, service chat or phone.
How does the refer a friend system work? How much do I receive when I refer a friend?
Lesara Service and Customer Service

How can I use the hotline to get in touch with customer service?

Telephone
Personal contact is important to us, as such we are happy and available to assist you on the following number 0049-3092035225. You will be charged for this service based on local landline rates.

Email
Should you have any questions or queries, please feel free to send an email to: service@lesara.com.

Service hotline hours

Service is extremely important to us, as such we are available to you via telephone at the following times: Monday to Friday 9:00 - 18:00 o'clock CET

Our service hours on 1 May:
On 1 May we're celebrating May Day. From Tuesday, 02.05.2017, we are reachable again, as usual, on our phone lines, and are happy to respond to your emails.
Your Lesara Team

What is the status of your order?

Keep up to date with the current status of your order by logging into your Lesara customer account and clicking onto 'My Orders'. Here you can track the status and the expected delivery time of your order. If you should have any further questions or queries, do not hesitate to contact our customer service team who will be more than happy to assist you. The Lesara customer service team is available via email, service chat or phone.
How do I subscribe to the newsletter? How do I unsubscribe from the newsletter?

How can I log out of Lesara? (close/deactivate account)

Please contact our customer service team directly or fill out the following contact form:
If you should have any further questions or queries, do not hesitate to contact our customer service team who will be more than happy to assist you. The Lesara customer service team is available via email, service chat or phone.

Forgotten your login details?

If you have forgotten your login details, you can try using your personal email address as well as password, which tends to work. Alternatively you can also request new login details with the aid of your email address. Just follow the link: Forgot your password?. If you should have any further questions or queries, do not hesitate to contact our customer service team who will be more than happy to assist you. The Lesara customer service team is available via email, service chat or phone.

Data Protection

Our data is safe and secure at Lesara. All personal information is secured with the latest technology and only used for internal purposes. This means your personal data will not be passed on to a third party. The only time your details will be securely transferred would be in the case of payment processing through payment providers such as Payone or Klarna as well as credit check systems (Schufa/Infoscore). You can be assured that transmission of your information such as your address, name or bank details is always encrypted. You can rest assured that in case no way information is stored.

"New" Category

In our “New” category, you will find all our new products, available online for your shopping pleasure every day from 20:00 (GMT+1).Our daily newsletter will keep you up to date and informed about all the latest products.
If you should have any further questions or queries, do not hesitate to contact our customer service team who will be more than happy to assist you. The Lesara customer service team is available via email, service chat or phone.

"Events"Category

In our “Events” category you will find an array of special offers, such as a themed weekly or monthly special. You will find all our most important deals in this category. If you should have any further questions or queries, do not hesitate to contact our customer service team who will be more than happy to assist you. The Lesara customer serice team is available via email, service chat or phone.

How do we establish our strikethrough prices?

Our merchandisers work directly with manufacturers so that we can offer you attractive products with our best price guarantee. These discounts are made transparent to you the customer with the recommended retail price (RRP) suggested by the manufacturer, which is placed next to Lesara's price.

The Lesara Best-Price Guarantee*

The direct cooperation with producers and manufacturers enables us to offer our customers high quality and fashionable products at an affordable price. Should you still find the same product elsewhere at a lower price, Lesara will gladly refund you the difference in the form of a gift voucher for your next shopping visit.

* The product must be offered directly on a European website. Third party vendors such as eBay or Amazon Marketplace sellers are excluded.